บริษัท เอ็คคริมิส โซลูชั่นส์ จำกัด

Interview new agents joining the team. Manage the team on a day-to-day basis to ensure that agents are meeting performance targets. Conduct spot-checks on agents' calls to ensure compliance with campaign requirements and provide feedback as needed. Ensure that the team is making a minimum number of calls per week and achieving the required conversion rates for each campaign. Provide regular performance reports to Senior Team leader. Work with individual agents to help them achieve daily points targets and meet campaign targets. Motivate and support the team by setting fun team incentives, teaching them how to make the most of old data, recommending them for campaigns that suit their skillset, and escalating genuine data/technical/QA/deliverability related issues with campaigns and following through on finding solutions. Provide regular team-based training. Identify consistently underperforming agents and take appropriate steps to improve their performance, including escalating them to Senior TLs for performance management or putting them on a performance improvement plan. Provide minor administrative support, such as adding and checking leave entries, as needed. Contribute to team leader meetings, proactively look for ways to improve productivity across the team. Use your initiative to find ways to improve your team’s overall performance.

-Programming languages, such as Python and Java or swift and kotlin is a plus. -Familiar with Robot-framework -Able to configure Jenkins to Integrate the Pipeline with development team -Familiar with Database SQL (PLSQL, Oracle), and mongodb -Mathematical aptitude and strong problem-solving skills -Good written and verbal communication english skills. -Excellent organisational and time management skills -Accuracy and attention to detail -An understanding of the latest trends and their role in a commercial environment -Teamwork skills, because most projects require input from individuals with different roles -Self-development skills to keep up to date with fast-changing trends

-Develop accurate and efficient programs -Maintain current knowledge of standard language, coding methods, and operations requirements -Thoroughly tests the operation of completed programs and linkage to other programs -Assists the system analyst to establish file requirements and processing specifications for automated portions of the system -Build software and deploy to UIS/SIT/UAT environment -Working alongside other engineers and developers working on different layers of the infrastructure. -Having commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential. -Understand Sql and noSQL concept and experience in using Mongo Database

-Develop accurate and efficient programs -Maintain current knowledge of standard language, coding methods, and operations requirements -Thoroughly tests the operation of completed programs and linkage to other programs -Assists the system analyst to establish file requirements and processing specifications for automated portions of the system -Build software and deploy to UIS/SIT/UAT environment -Working alongside other engineers and developers working on different layers of the infrastructure. -Having commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential. -Proficient with XCode/iOS/Objective-C/Swift development AND Java/Android Studio/Android SDK/3rd Party SDK development

Experience for Network ,infra, Cloud, VMware, Esxi, Storage, Command Linux ,Windows, Web Service and DB, Tool security.